Shipping policy

SHIPPING & FULFILLMENT POLICY

At R&S Services Inc., we work to keep shipping simple, transparent, and reliable.

SHIPPING SCHEDULE

  • Orders ship from our Dallas, Texas area location on Tuesdays and Thursdays.
  • Orders are processed in the order they are received.
  • Orders placed after a scheduled shipping day will be included in the next available shipping day.
  • We do not ship on weekends or holidays.

SHIPPING RATES & FEES

  • Shipping costs are calculated at checkout based on the carrier’s current rates.
  • Free shipping may be available on select products. Due to the size, weight, and shipping costs of our wire chafing racks, they do not qualify for free shipping.
  • Expedited shipping options may be available at checkout at the customer’s expense.

PROCESSING & DELIVERY TIMES

  • Most orders are prepared within 1–3 business days, excluding weekends, holidays, and temporary closures.
  • Standard shipping typically takes 3–7 business days after the order has shipped, depending on the destination and carrier.
  • Shipping estimates shown at checkout begin after your order has been shipped, not when the order is placed.
  • Temporary delays, including vacations, holidays, or weather-related carrier delays, will be announced on our website when applicable.

LOCAL PICKUP

  • Local pickup is available for all orders.
  • After your order is placed, we’ll contact you by phone or email to schedule a pickup date and time.
  • Pickup appointments are typically available on Tuesdays and Thursdays between 10:00 AM and 2:00 PM.
  • For larger orders, we’re happy to arrange an alternate pickup day or time whenever possible.

SHIPPING RESTRICTIONS

  • We currently ship within the United States of America.
  • Certain items may be restricted or require special handling due to regulations.
  • If an item cannot be shipped to your location, we will notify you before processing your order.

ORDER TRACKING

Once your order ships, you will receive a tracking number via email. You can track your shipment using the link provided in that email.

DAMAGED, LOST, OR DELAYED SHIPMENTS

While we do our best to ship orders on time, R&S Services Inc. is not responsible for delays caused by carriers, weather, holidays, or other circumstances outside of our control.

If your package is lost or arrives damaged, please contact us as soon as possible and include:

  • Your order number
  • Your tracking number
  • Photos of the damaged product and packaging, if applicable

We will assist with the carrier claim process and work toward a resolution.

RETURNS & EXCHANGES

For return policies and instructions, please review our Refund Policy.

For any shipping-related questions, please contact us at store@rsservicestore.com.